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Frequently Asked Questions

What is TicketGateway BrandBuilder?
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BrandBuilder is TicketGateway’s white-label ticketing solution that allows event organizers and businesses to create their own branded ticketing website while using TicketGateway’s ticketing technology and infrastructure.

Can I use my own domain?
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Yes. You can integrate your own domain or use a dedicated branded TicketGateway subdomain.

Can I customize my event pages?
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Yes. Event pages can reflect your branding, including your logo, colors, event imagery, and overall customer experience.

Can I customize tickets and emails?
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Yes. BrandBuilder supports branded digital tickets and customer communications, helping maintain a consistent experience.

Can I manage multiple events?
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Yes. Organizers can manage multiple events, ticket types, pricing, inventory, availability, attendees, and reporting from their account.

Can my events still appear on TicketGateway?
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Yes. BrandBuilder events can also be published on the TicketGateway Marketplace, giving organizers an additional channel for event discovery and ticket sales.

Do I need a developer?
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BrandBuilder is designed to reduce the need to build and maintain a custom ticketing platform from scratch. TicketGateway provides the core ticketing infrastructure while you customize the customer-facing experience.

Is customer support available?
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Yes. TicketGateway provides support for organizers using the BrandBuilder platform.

Can customers buy tickets directly from my branded website?
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Yes. Customers can discover events, select tickets, complete checkout, receive communications, and access their tickets through your branded ticketing experience.

Still have a question about launching your branded platform?

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