Purchasing tickets for an event using PayPal is simple for attendees and only takes a few steps. They just select “Get Tickets,” pick a ticket type, enter any information you are collecting, and then complete their purchase on PayPal's website. Attendees can pay using their PayPal account or check out as a guest, and you and your ticket buyers will each receive an order confirmation email when orders are completed. Then they can access their tickets from the PDF attachment in the email, the “Tickets” page on their TicketGateway account, or on the TicketGateway mobile app for iPhone and Android.
TIP: If you do not want your attendees to have to go to the PayPal website to pay, we recommend using TicketGateway Payment Processing. You will also have access to features like reserved seating and registration transfers, and in many cases you will pay less fees.
PRO TIP: If you are trying to register for an event as an attendee, the process is not the same as creating an event. If you see "Event Details" followed by "Create Tickets" and "Additional Settings" on your screen, you are in the process of creating an event and not registering to attend an event.
Registering for an event will appear as below.
NOTE: If you are using TicketGateway Payment Processing or Authorize.Net to take payments for your event, learn more about the registration process for your attendees.
1. Attendees go to your event listing
When attendees reach your event page, they will see all the details you have set up, including the location, date, time, and description.
PRO TIP: Your event page is public the first time you create an event, meaning people can search for it in our event directory or search engines like Google. You can even promote your event with awesome tools like promotional codes, social media, and your organizer profile page.
You can also make your event private so people cannot find it online, then send out email invitations to attendees.
2. They select “Get Tickets” and choose tickets to check out
Attendees select “Get Tickets” and – after they enter any promotional codes you have provided – they select the drop-down menu to choose the number of tickets they want. Then they select "Checkout."
PRO TIP: Take a look here to see what the checkout process looks like for attendees when you set up offline payment options.
3. Ticket buyers fill out registration information and select “PayPal Check out”
Ticket buyers go to the event registration form, where they can see a summary of their purchase, and provide registration information for each ticket holder (as well as any other information you've required).
If attendees are logged into their TicketGateway account, most of this information will already be filled in for them.
PRO TIP: Asking a lot of custom questions on your registration form? The time limit to register is 8 minutes by default, but you can increase this time limit to give attendees more time to complete their order.
NOTE: TicketGateway takes the security and privacy of your ticket buyers information seriously. PayPal as payment processor is highly secure and complies with the security standards of the Payment Card Industry (PCI compliance).
4. Ticket buyers fill out billing information on PayPal's website
Ticket buyers are taken to PayPal's website, where they will see a summary of their purchase. To complete their order, they can log into their PayPal account, or simply pay with a debit/credit card.
NOTE: Make sure to enable “Express Checkout” so attendees are not required to pay with a PayPal account and can check out as guests.
5. Ticket buyers select "Pay" to complete the order
After reviewing the information they have entered, attendees select "Pay" to complete their purchase. Once the order has gone through, they are taken to an order confirmation page, which you can customize.
NOTE: If attendees logged into PayPal to complete their payment, they can review the transaction details on the receipt PayPal sends or by selecting "Activity" in their PayPal account and selecting the payment. This also shows how the charge will appear on their statement.
6. You and the buyer receive an order confirmation email
Attendees receive an order confirmation email from TicketGateway as well as a PayPal receipt after successfully placing their order. You will also receive an order notification email when attendees complete an order for your event (though you can choose to disable this).
TIP: If you disabled paper tickets, attendees will still receive an order confirmation email—just not a PDF ticket. Make sure to tell attendees what they need to enter your event in the order confirmation message!
PRO TIP: If you are collecting information from each attendee, each person included on the order will receive an order confirmation email.
NOTE: Attendees registering for the first time on TicketGateway will also receive a welcome email.
7. Attendees can access their tickets
Attendees can print their ticket from the PDF attachment in their order confirmation email, or from the Tickets page in their TicketGateway account.
They can also present their tickets when logged into the Ticketgateway mobile app for iPhone or Android.
TIP: If you notice that you are instead redirected to an alternative confirmation page, take a look at it to confirm that it is related to your event. The organizer may have created a personalized confirmation page of their own to confirm your registration has been completed.
8. Payments are sent to your PayPal account.
Payments are immediately sent to your PayPal account, including TicketGateway fees. At this point, you can manage attendee orders right from your TicketGateway account, like resending order confirmations or issuing refunds.
NOTE: When you use PayPal to take payments, you are collecting the TicketGateway service fee for each sale. To collect our service fee, we'll invoice you at the end of each month.