Ticketgateway offers print-at-home tickets by email to your customers and can print
Ticketgateway offers print-at-home tickets by email to your customers and can print fraud proof physical tickets for you to sell, which will allow you to get your attendees in the door fast by using our scanning app to check-in PDF as well as physical tickets at the same time.
understands there are currently concerns regarding the coronavirus
Your health is, and will remain, the top priority for Ticketgateway, show promoters,
artists and venues. To that end, when attending a show or event, we encourage all
ticket purchasers and event Attendees to practice proper health hygiene as
prescribed by Health Canada.
Please wash your hands with soap and water, use a tissue or your arm when sneezing
or coughing, use hand sanitizer (gel form) and most importantly your best judgment
when you are not feeling well. If you are experiencing cold or flu-like symptoms seek
medical advice and refrain from close contact with others.
Please note, if an event is postponed ticket holders will be notified by email
and provided with details. In the event a federal, provincial or local government
agency issues restriction on public gatherings and an event/show is cancelled and
cannot be re-scheduled, the face value of the tickets will be refunded.
as of April 1st, 2020 – All tickets for Postponed events have a nonrefundable service fee unless it is a complete cancelation without a new scheduled
date. Ticket holders will be notified by email.
Question: What are service fees and why are they non-refundable?
Service fees are charged on every ticket as part of our continued service to each ticket holder and charged at the time of purchasing a ticket. This is agreed to
during checkout which can be found in our Terms and Conditions prior to completing
each and every order. Service fees are set on each ticket to serve you better, and
allow us to represent you in cases where we need to issue Applicable refunds on the
face value of the ticket on cancelled events only or if the postponed date does not
work in your schedule. Feel secure knowing you are looked after with Ticketgateway
without having to purchase your cash tickets directly from the event organizer.
Professionalism: Scanning staff should maintain a high level of professionalism at all times. This includes being courteous, respectful, and approachable when interacting with event attendees.
Security Awareness: Scanning staff should be vigilant and alert to any potential security threats or suspicious behavior. They should report any concerns to their supervisor or security personnel immediately.
Ticket/Pass Verification: Scanning staff must accurately verify tickets, passes, or credentials to ensure that only authorized individuals gain access to the event.
Bag and Belongings Checks: If required, scanning staff should perform bag and belongings checks in a respectful and non-invasive manner, adhering to event security policies and procedures.
Equipment Operation: Scanning staff should be proficient in operating any scanning equipment, such as barcode scanners, RFID readers, metal detectors, or X-ray machines, and ensure their proper functioning throughout the event.
Crowd Management: Scanning staff may be responsible for managing crowd flow and ensuring that lines move efficiently. They should be prepared to assist attendees with questions or concerns.
Conflict Resolution: Scanning staff should be trained in conflict resolution techniques and should handle any disputes or conflicts with attendees calmly and professionally. They should seek assistance from event security or management as needed.
Discrimination: Scanning staff must not discriminate against anyone based on race, gender, religion, nationality, age, disability, or any other protected characteristic.
Harassment: Harassment of any kind, including verbal, physical, or sexual harassment, is strictly prohibited.
Theft or Unauthorized Access: Scanning staff must not engage in theft, unauthorized access, or any criminal activities during the event.
Insubordination: Scanning staff should follow the instructions of their supervisors and cooperate with event security and management.
Confidentiality: Scanning staff may have access to sensitive information such as attendee data or security plans. They must maintain strict confidentiality and not disclose any confidential information to unauthorized individuals.
Consequences of Violations: Violations of this code of conduct may result in disciplinary actions, including termination of employment or removal from the event premises. Serious violations may also lead to legal consequences.
By adhering to this code of conduct, scanning staff will contribute to the success of THE EVENT and ensure a safe and enjoyable experience for all attendees.
This code of conduct can be customized to suit the specific needs and policies of your event. It's important to provide training and resources to scanning staff to ensure they understand and can adhere to these guidelines effectively.