Ticketgateway is a ticketing and registration platform dedicated to bringing the world together through live experiences. Through our platform, mobile apps and services, we enable people all over the world to create, discover, share and register for events.
Ticketgateway's websites and domains, including www.Ticketgateway.ca, and all of the webpages, subdomains, country level domain variants and subparts of those websites (collectively, our "Site"), all of the services available on or through the Site or otherwise provided by us (including our application programmeming interfaces), and all of our free mobile applications, including without limitation, Ticketgateway Organizer, the Ticketgateway app are offered, maintained and provided by Ticketgateway. We refer to all of these as our "Services." Ticketgateway is a Ontario corporation with its principal place of business at 40 Nugget Ave, Suite 1-101, Toronto, Ontario. M1S 3A8 ("Ticketgateway," "us," "we" or "our").
Through the Services, Ticketgateway provides a simple and quick means for registered users who are event organizers, planners and charitable organizations ("Organizers") to create event registration, speaker profile, organizer profile, fundraising and other webpages related to their events, to promote those pages and those events and to sell tickets and registrations (or issue free registrations), solicit donations and sell merchandise related to those events to users who wish to make purchases, registrations or donations from or to such events (including to free events) ("Attendees").
As a global marketplace of events of all shapes and sizes, Ticketgateway understands the importance of providing a clean, well-lit platform where Attendees have full disclosure of the terms of their purchase and where those terms meet certain minimum requirements. For that reason, Ticketgateway has created the following terms and conditions governing refund policies of Organizers of paid events on the Services (the "Attendee Refund Policy Requirements"). By accepting the Terms of Service, you agree to the terms of these Attendee Refund Policy Requirements without modification and enter into a binding contract with Ticketgateway, which will be applicable when and if you use the Services to create, promote and/or collect sales proceeds for a paid event.
These Attendee Refund Policy Requirements and the rights and obligations contained in these Attendee Refund Policy Requirements are in addition to and are incorporated into the Terms of Service by reference. Nothing in these Attendee Refund Policy Requirements shall be deemed to modify, waive, amend or rescind any other term of the Terms of Service.
We understand that refund policies vary depending on the type of event and the Organizer. Because of that, we provide flexibility for Organizers to post their own policies with respect to their events, so long as they meet the following minimum requirements:
If a refund policy is not posted or does not meet these minimum requirements set forth above, Ticketgateway may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the actual refund policy on the applicable event page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.
In order to initiate a refund request, an Attendee should contact an Organizer directly as set forth in the applicable refund policy. If no contact information is listed, the Attendee should use the contact the organizer button on the event page or such other information posted on the event page. Organizer agrees to administer its refund policy in accordance with the terms set forth on the applicable event page and the minimum requirements set forth in Section 3.1 above.
In the event that Organizer fails to honor a refund that an Attendee believes is due under the applicable refund policy and/or the minimum requirements set forth above, that Attendee may request that Ticketgateway initiate a refund by contacting us. Ticketgateway will review the facts and circumstances and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above. Ticketgateway will endeavor to complete its review within thirty (30) days of being contacted by Attendee. Attendees should note that if an Organizer has selected a facilitated payment method such as PayPal® for an event, Ticketgateway will not have control of the funds and Ticketgateway will need the provider of the facilitated payment method to cooperate in order to obtain a refund, which may not happen. All determinations of Ticketgateway with respect to these Attendee Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Organizer and Attendee.
These Attendee Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Organizer and are not a guarantee that refunds will be issued in any given situation.