ERROR CODES


Code Message Definition
N7 DECLINE CVV2 Do not honor due to CVV2 mismatch\failure
Code Error Name Default Message
3000 Gateway not responding Error, no response.
3001 Gateway generated error #.
3002 Adapter generated error #.
4000 VID Not Supplied The Converge ID was not supplied in the authorization request.
4002 HTTP Trans Not Allowed HTTP POST transactions are not allowed for this account.
4003 HTTP Referrer Invalid HTTP POST transactions are not allowed for this HTTP Referrer.
4005 E-mail Address Invalid The e-mail address supplied in the authorization request appears to be invalid.
4006 CVV2 Not Requested With Data The CVV2 indicator was not identified in the authorization request
4007 CVV2 Requested But No Data CVV2 check cannot be performed as no data was supplied in the authorization request
4009 Required Field Not Supplied A required field was not supplied in the authorization request.
4010 Invalid Transaction Type An invalid Transaction Type was supplied in the authorization request.
4011 Receipt URL Missing The Receipt URL supplied in the authorization request appears to be blank or invalid.
4013 PIN Not Supplied The PIN was not supplied in the authorization request.
4014 Not Permitted This terminal or user ID is not permitted to process this transaction type.
4016 Permission Denied This account does not have permission to process # transactions.
4017 Time-Out The request has timed out. The allotted time to complete the request has ended. Please try again
4018 Settlement is in progress Settlement is in progress, Void failed.
4019 User ID not supplied The User ID was not supplied in the authorization request.
4022 The system is unavailable The system is unavailable. This transaction request has not been approved. Please try again later
4023 Settlement is not allowed for this terminal Settlement is not allowed for this terminal
4025 Invalid Credentials The credentials supplied in the authorization request are invalid.
5000 Credit Card Number Invalid The Credit Card Number supplied in the authorization request appears to be invalid.
5001 Exp Date Invalid The Credit Card Expiration Date supplied in the authorization request appears to be invalid.
5002 Amount Invalid The amount supplied in the authorization request appears to be invalid.
5003 Approval Code/No Force A FORCE Approval Code was supplied for this transaction, however the transaction type is not FORCE.
5004 Invalid Approval Code The FORCE Approval Code supplied in the authorization request appears to be invalid or blank. The FORCE Approval Code must be 6 or less alphanumeric characters.
5005 Field Character Limit Exceeded The value for the # field is too long. # characters (maximum) are allowed. Your entry contains # characters.
If you entered the value for this field, use the browser BACK button to return to the order form and modify the field value accordingly. Otherwise, contact Customer Service at #.
5006 Refund Amount Exceeds Limit The refund amount for this transaction ($#) may not exceed $#
5007 Sales Tax Invalid The Sales Tax supplied in the authorization request appears to be invalid.
5008 Invalid Account Type This PINLess Debit Transaction contains invalid account type. Account type can be checking or saving.
5009 Invalid Surcharge Amount Invalid Surcharge amount for the PIN less debit transaction.
5010 Invalid EGC Transaction type An invalid EGC Transaction type has been supplied with this request.
5011 Invalid EGC Tender Type An invalid EGC Tender type has been supplied with this request.
5012 Invalid Track Data The track data sent appears to be invalid.
5013 Invalid Track 2 data Transaction requires Track2 data to be sent.
5014 Missing Pin Data Transaction requires a PIN entry or encrypted PIN device.
5015 Invalid Voucher Number The value for the Voucher Number (ssl_voucher_number) field should be 15 digits in length. This value must be numeric.
5016 Invalid MICR Data The MICR Data sent appears to be invalid
5017 MICR data and image mismatch The image uploaded doesn't match the MICR data sent for that check.
5018 Missing MAC value The MAC value sent appears to be incorrect.
5019 Minimum Length Error Minimum Field Character Limit not reached.
5020 Invalid Field The Field does not apply to this transaction type.
5021 Invalid CVV2 Value The value for the CVV2 (ssl_cvv2cvc2) field should be 3 or 4 digits in length. This value must be numeric.
5022 Invalid CVV2 Indicator Value The value for the CVV2 indicator (ssl_cvv2cvc2_indicator) field should be 1 Numeric Character only. Valid values are: 0, 1, 2, 9.
5023 Invalid card present indicator Card Present indicator sent is invalid.
5024 CashBack Amount Invalid The Cash back amount supplied in the authorization request appears to be invalid.
5025 Invalid Key pointer The value for the key pointer (ssl_key_pointer) field should be 1 Character only. Valid value is: T for Triple-DES DUKPT.
5030 Invalid Billing cycle The billing cycle specified is not a valid entry.
5031 Invalid Payment date The next payment date specified is not a valid entry.
5032 Invalid installment number The installment number specified is invalid.
5033 Invalid recurring ID The recurring ID is not valid.
5034 Invalid installment ID The installment ID is not valid.
5035 Recurring Limit exceeded The recurring batch has exceeded the 20,000 transactions limit.
5036 Installment payments completed Installment payments completed.
5037 Invalid end of month value Invalid end of month value.
5038 Invalid half of month value Invalid half of month value.
5039 Half of month and next payment date combination mismatch The half of the month value provided [value] doesn’t correspond with the next payment date of [value].
5040 Invalid Transaction ID Transaction ID is invalid for this transaction type.
5041 Exceeded the 10 minutes window Unable to void transaction, exceeds the 10mn window.
5042 Swipe data is not allowed for this market segment Swipe data is not allowed for this market segment. Please rekey the card data.
5043 End Of Month and Next Payment Date combination mismatch The end of the Month value provided [value] doesn’t correspond with the next payment date of [value].
5050 Invalid tip Tip Amount is invalid.
5055 Missing response file name The response file name is missing. Please provide a response file name and try again.
5056 Invalid response file name The response file name is invalid. Please make sure the response file name doesn’t contain any of the characters : \ / : * ? " < >
5057 Missing batch file The batch file is missing. Please make sure the file exists and try again.
5058 Invalid batch file name The batch file name you provided is too long. The file name cannot exceed 30 characters.
5059 Invalid batch file format The batch file you uploaded is invalid. Please make sure that the file is properly formatted.
5060 Invalid batch file extension The batch file you uploaded has an incorrect extension. Please make sure the file is in either CSV or XML format and try again.
5061 Import Batch in Progress, retry later Import Batch in Progress, retry later.
5062 File Exceeds Max Number of Transactions File Exceeds Max Number of Transactions.
5063 File already imported File already imported.
5064 Invalid fields in the batch file The batch file you uploaded is invalid. Please make sure that the file is properly formatted and file doesn't contain any (fieldname) field or values.
5065 Invalid response file length The response file name you provided is too long. The response file name cannot exceed 30 characters.
5066 Batch Import Limit exceeded The number of import batch files has exceeded the limit allowed within 24 hours.
5067 Invalid transaction type present in batch file The batch file you uploaded is invalid. Please make sure that the file contains valid and supported transaction types. For a complete list of all supported transaction types please consult manual.
5068 Error processing batch There was an error in processing your batch. If this issue persist please contact Technical Support at 1-800-377-3962, option 2 then option 2 (in Canada you are asked to choose either English or French for you language).
5069 Invalid Batch Import Request Only Multipart Form Data request are accepted.
5070 Signature already in System Transaction ID sent has a signature associated to it in the system.
5071 Signature format Invalid All signature images must be BASE64 encoded.
5072 Signature type Invalid Signature image type valid values (JPG, GIF, TIF, or PNG).
5073 Signature image exceeds size limitation Signature image exceeds the 10K size quota.
5074 Signature is not allowed for this market segment Signature is not allowed for this market segment.
5078 The MasterPass wallet is unavailable The MasterPass wallet is currently unavailable, please retry at later time.
5079 MasterPass is not setup for this terminal You must setup your terminal to accept MasterPass before sending this value
5080 Values for ssl_3dsecure_value and ssl_xid are required Values for ssl_3dsecure_value and ssl_xid are required.
5081 Value for ssl_xid is required Value for ssl_xid is required.
5083 Invalid DBA name The DBA name cannot contain special characters and based on the DBA prefix setup for your terminal, this value cannot exceed 21 , 17 or 12 characters long.
5085 Invalid Token The token supplied in the authorization request appears to be invalid.
5086 Invalid card information The card information supplied in the authorization request appears to be invalid. You cannot provide both token and card number for processing.
5087 Transaction currency is not allowed for this terminal Transaction currency is not allowed for this terminal. You must be setup with Multi-Currency to specify a transaction currency.
5088 Transaction currency is not allowed for this Card Type In order to process Multi-Currency you must use either a Visa or a MasterCard, you can also process this card type in the merchant local currency.
5089 Invalid Transaction Currency The transaction currency sent is not correct. Please provide the correct 3-digit ISO code.
5090 Invalid BIN Override Value Invalid BIN Override Value.
5091 Invalid Amount The amount exceeds the original transaction amount.
5092 Invalid country code Invalid country code.
5093 Transaction Time Exceeded Transaction has timed out, you may retry at later time.
5094 Invalid Travel information The travel departure or completion dates specified are not valid. Dates should be formatted as MM/DD/YYYY and cannot be in the past.
5095 Invalid Search Criteria Too many search criteria were entered for this query. Modify the search and try again
5096 Invalid Transaction Currency The currency sent doesn’t match the original transaction currency.
5097 Missing Travel Information The Departure Date and the Completion Date must be sent together.
5098 Invalid Transaction Currency The transaction currency sent is not supported for this terminal.
5099 Invalid Search Date Search dates must be formatted as MM/DD/YYYY or MM/DD/YYYY hh:mm:ss AM/PM, the end date must be greater than the start date and the range cannot be greater than 31 days.
5100 Account Closed This account has been closed by Account Updater
5101 MICR/Image Data is not allowed for this terminal MICR read or check image is not allowed for this terminal. Your terminal must be setup for ECS Paper Check.
5102 Keyed Check is not allowed for this terminal Key entered check is not allowed for this terminal. Your terminal must be setup for ACH ECheck.
5103 Invalid bank account type value The value for the check type (ssl_bank_account_type) field should be 1 Numeric Character only. Valid values are: 0 for Personal, 1 for Business.
5104 Invalid agreement indicator value The value for the agreement indicator (ssl_agree) field should be 1 Numeric Character only. Valid values are: 1 for Agree, 0 for Do not agree.
5105 Invalid Bank Account Number The bank account number supplied in the authorization request appears to be invalid. The bank account number must numeric and up to 16 characters long.
5106 Invalid Bank Routing Number The bank routing number supplied in the authorization request appears to be invalid. The bank routing number must be numeric fixed value of 9 characters.
5107 Invalid Check Number The Check number supplied in the authorization request appears to be invalid. The check number must be numeric
5108 Missing check holder information The check information supplied in the request appears to be missing. You must provide first and last names for a personal check or a company name for a business check.
5121 Invalid Mobile indicator The mobile indicator appears to be missing or invalid
5122 Invalid Merchant IP Address The IP Address appears to be missing or invalid.
5123 Email is not setup for this terminal Email is not setup for this terminal. You must enable the email options under the email setup form.
5125 Invalid POS, entry mode and card data combination POS entry and entry mode combination is invalid for this transaction.
5126 Invalid mobile source Invalid mobile source.
5130 EMV processing is not allowed for this card type. You can process this card type swiped or keyed.
5131 Swiped without fallback is not allowed Chip read must fail before fallback to swipe is allowed. You must attempt to insert card first
5132 Signature is not allowed for this card Card verification method for this card does not require a signature
5133 Invalid Card Type Transaction not supported with this card type.
5135 Invalid Search Transaction Type Transaction type provided in the request is not valid. Valid values are: SALE, VOID, FORCE...
5136 Invalid Search Amount The amount supplied in the search appears to be invalid. All amounts must be formatted correctly and max amount must be greater than the min amount if supplied.
5137 Invalid Search Card Type The card type supplied in the search appears to be invalid. Valid values are: CREDITCARD, DEBITCARD...
5138 Invalid Search Card Brand The card brand supplied in the search appears to be invalid. Valid values are: VISA, MC, JCB, DISC, AMEX...
6001 Manual Transaction Declined Transaction request was unable to be completed.
6002 Declined: Invalid Card This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6003 Declined: Pick up Card This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6004 Declined: Amount Error This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6005 Declined: Appl. Type Error This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6006 Declined This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6007 Declined: Help This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6008 Declined: Req. Exceeds Bal. This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6009 Declined: Expired Card This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6010 Declined: Incorrect PIN This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options
6011 Declined: Invalid Term ID This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6012 Declined: Invalid Term ID 1 This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6013 Declined: Invalid Term ID 2 This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6014 Declined: Invalid Void Data This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6015 Declined: Must Settle MMDD This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6016 Declined: Not On File This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6017 Declined: Record Not Found This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6018 Declined: Serv Not Allowed This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6019 Declined: Seq Err Pls Call This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6020 Declined: Call Auth Center This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6021 Declined: Call Ref This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6022 Declined: CVV2 This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6023 Declined: Please RetryXXXX This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options.
6024 Card Already Active The Gift Card is already active.
6025 Request Exceeds Balance Transaction amount exceeds the Gift Card balance amount.
6026 Cannot Load The Amount Specified Cannot Load The Amount Specified.
6027 Card Not Activated The Gift Card Is Not Activated.
6028 Card Cannot Be Reloaded The Gift Card Cannot Be Reloaded.
6029 Declined: Invalid Reg Key Invalid Reg Key.
6030 Declined: Invalid Packet Invalid Packet.
6031 Declined: Invalid LRC I Invalid LRC.
6032 Declined: Invalid Response Invalid Response.
6033 Declined: Invalid LRC in Response Invalid LRC in Response
6034 Declined: Invalid Record Number in Response Invalid Record Number in Response.
6038 System is Temporarily Unavailable It appears that the system is temporarily unavailable. Please try your transaction again in a few minutes or contact the merchant you are trying to order from for further assistance. We apologize for this inconvenience.
6042 Invalid Request Format XML request is not well-formed or request is incomplete.
7005 Invalid Token Request The information supplied in the request is invalid. A token cannot be added unless one has been requested.