ERROR CODES
| Code | Message | Definition |
|---|---|---|
| 05 | Do Not Honour | The '05 Do Not Honour' error is a generic bank response code that can be several possible causes. |
| N7 | DECLINE CVV2 | Do not honor due to CVV2 mismatch\failure |
| Code | Error Name | Default Message |
|---|---|---|
| 3000 | Gateway not responding | Error, no response. |
| 3001 | Gateway generated error | #. |
| 3002 | Adapter generated error | #. |
| 4000 | VID Not Supplied | The Converge ID was not supplied in the authorization request. |
| 4002 | HTTP Trans Not Allowed | HTTP POST transactions are not allowed for this account. |
| 4003 | HTTP Referrer Invalid | HTTP POST transactions are not allowed for this HTTP Referrer. |
| 4005 | E-mail Address Invalid | The e-mail address supplied in the authorization request appears to be invalid. |
| 4006 | CVV2 Not Requested With Data | The CVV2 indicator was not identified in the authorization request |
| 4007 | CVV2 Requested But No Data | CVV2 check cannot be performed as no data was supplied in the authorization request |
| 4009 | Required Field Not Supplied | A required field was not supplied in the authorization request. |
| 4010 | Invalid Transaction Type | An invalid Transaction Type was supplied in the authorization request. |
| 4011 | Receipt URL Missing | The Receipt URL supplied in the authorization request appears to be blank or invalid. |
| 4013 | PIN Not Supplied | The PIN was not supplied in the authorization request. |
| 4014 | Not Permitted | This terminal or user ID is not permitted to process this transaction type. |
| 4016 | Permission Denied | This account does not have permission to process # transactions. |
| 4017 | Time-Out | The request has timed out. The allotted time to complete the request has ended. Please try again |
| 4018 | Settlement is in progress | Settlement is in progress, Void failed. |
| 4019 | User ID not supplied | The User ID was not supplied in the authorization request. |
| 4022 | The system is unavailable | The system is unavailable. This transaction request has not been approved. Please try again later |
| 4023 | Settlement is not allowed for this terminal | Settlement is not allowed for this terminal |
| 4025 | Invalid Credentials | The credentials supplied in the authorization request are invalid. |
| 5000 | Credit Card Number Invalid | The Credit Card Number supplied in the authorization request appears to be invalid. |
| 5001 | Exp Date Invalid | The Credit Card Expiration Date supplied in the authorization request appears to be invalid. |
| 5002 | Amount Invalid | The amount supplied in the authorization request appears to be invalid. |
| 5003 | Approval Code/No Force | A FORCE Approval Code was supplied for this transaction, however the transaction type is not FORCE. |
| 5004 | Invalid Approval Code | The FORCE Approval Code supplied in the authorization request appears to be invalid or blank. The FORCE Approval Code must be 6 or less alphanumeric characters. |
| 5005 | Field Character Limit Exceeded | The value for the # field is too long. # characters (maximum) are
allowed. Your entry contains # characters. If you entered the value for this field, use the browser BACK button to return to the order form and modify the field value accordingly. Otherwise, contact Customer Service at #. |
| 5006 | Refund Amount Exceeds Limit | The refund amount for this transaction ($#) may not exceed $# |
| 5007 | Sales Tax Invalid | The Sales Tax supplied in the authorization request appears to be invalid. |
| 5008 | Invalid Account Type | This PINLess Debit Transaction contains invalid account type. Account type can be checking or saving. |
| 5009 | Invalid Surcharge Amount | Invalid Surcharge amount for the PIN less debit transaction. |
| 5010 | Invalid EGC Transaction type | An invalid EGC Transaction type has been supplied with this request. |
| 5011 | Invalid EGC Tender Type | An invalid EGC Tender type has been supplied with this request. |
| 5012 | Invalid Track Data | The track data sent appears to be invalid. |
| 5013 | Invalid Track 2 data | Transaction requires Track2 data to be sent. |
| 5014 | Missing Pin Data | Transaction requires a PIN entry or encrypted PIN device. |
| 5015 | Invalid Voucher Number | The value for the Voucher Number (ssl_voucher_number) field should be 15 digits in length. This value must be numeric. |
| 5016 | Invalid MICR Data | The MICR Data sent appears to be invalid |
| 5017 | MICR data and image mismatch | The image uploaded doesn't match the MICR data sent for that check. |
| 5018 | Missing MAC value | The MAC value sent appears to be incorrect. |
| 5019 | Minimum Length Error | Minimum Field Character Limit not reached. |
| 5020 | Invalid Field | The Field does not apply to this transaction type. |
| 5021 | Invalid CVV2 Value | The value for the CVV2 (ssl_cvv2cvc2) field should be 3 or 4 digits in length. This value must be numeric. |
| 5022 | Invalid CVV2 Indicator Value | The value for the CVV2 indicator (ssl_cvv2cvc2_indicator) field should be 1 Numeric Character only. Valid values are: 0, 1, 2, 9. |
| 5023 | Invalid card present indicator | Card Present indicator sent is invalid. |
| 5024 | CashBack Amount Invalid | The Cash back amount supplied in the authorization request appears to be invalid. |
| 5025 | Invalid Key pointer | The value for the key pointer (ssl_key_pointer) field should be 1 Character only. Valid value is: T for Triple-DES DUKPT. |
| 5030 | Invalid Billing cycle | The billing cycle specified is not a valid entry. |
| 5031 | Invalid Payment date | The next payment date specified is not a valid entry. |
| 5032 | Invalid installment number | The installment number specified is invalid. |
| 5033 | Invalid recurring ID | The recurring ID is not valid. |
| 5034 | Invalid installment ID | The installment ID is not valid. |
| 5035 | Recurring Limit exceeded | The recurring batch has exceeded the 20,000 transactions limit. |
| 5036 | Installment payments completed | Installment payments completed. |
| 5037 | Invalid end of month value | Invalid end of month value. |
| 5038 | Invalid half of month value | Invalid half of month value. |
| 5039 | Half of month and next payment date combination mismatch | The half of the month value provided [value] doesn't correspond with the next payment date of [value]. |
| 5040 | Invalid Transaction ID | Transaction ID is invalid for this transaction type. |
| 5041 | Exceeded the 10 minutes window | Unable to void transaction, exceeds the 10mn window. |
| 5042 | Swipe data is not allowed for this market segment | Swipe data is not allowed for this market segment. Please rekey the card data. |
| 5043 | End Of Month and Next Payment Date combination mismatch | The end of the Month value provided [value] doesn't correspond with the next payment date of [value]. |
| 5050 | Invalid tip | Tip Amount is invalid. |
| 5055 | Missing response file name | The response file name is missing. Please provide a response file name and try again. |
| 5056 | Invalid response file name | The response file name is invalid. Please make sure the response file name doesn't contain any of the characters : \ / : * ? " < > |
| 5057 | Missing batch file | The batch file is missing. Please make sure the file exists and try again. |
| 5058 | Invalid batch file name | The batch file name you provided is too long. The file name cannot exceed 30 characters. |
| 5059 | Invalid batch file format | The batch file you uploaded is invalid. Please make sure that the file is properly formatted. |
| 5060 | Invalid batch file extension | The batch file you uploaded has an incorrect extension. Please make sure the file is in either CSV or XML format and try again. |
| 5061 | Import Batch in Progress, retry later | Import Batch in Progress, retry later. |
| 5062 | File Exceeds Max Number of Transactions | File Exceeds Max Number of Transactions. |
| 5063 | File already imported | File already imported. |
| 5064 | Invalid fields in the batch file | The batch file you uploaded is invalid. Please make sure that the file is properly formatted and file doesn't contain any (fieldname) field or values. |
| 5065 | Invalid response file length | The response file name you provided is too long. The response file name cannot exceed 30 characters. |
| 5066 | Batch Import Limit exceeded | The number of import batch files has exceeded the limit allowed within 24 hours. |
| 5067 | Invalid transaction type present in batch file | The batch file you uploaded is invalid. Please make sure that the file contains valid and supported transaction types. For a complete list of all supported transaction types please consult manual. |
| 5068 | Error processing batch | There was an error in processing your batch. If this issue persist please contact Technical Support at 1-800-377-3962, option 2 then option 2 (in Canada you are asked to choose either English or French for you language). |
| 5069 | Invalid Batch Import Request | Only Multipart Form Data request are accepted. |
| 5070 | Signature already in System | Transaction ID sent has a signature associated to it in the system. |
| 5071 | Signature format Invalid | All signature images must be BASE64 encoded. |
| 5072 | Signature type Invalid | Signature image type valid values (JPG, GIF, TIF, or PNG). |
| 5073 | Signature image exceeds size limitation | Signature image exceeds the 10K size quota. |
| 5074 | Signature is not allowed for this market segment | Signature is not allowed for this market segment. |
| 5078 | The MasterPass wallet is unavailable | The MasterPass wallet is currently unavailable, please retry at later time. |
| 5079 | MasterPass is not setup for this terminal | You must setup your terminal to accept MasterPass before sending this value |
| 5080 | Values for ssl_3dsecure_value and ssl_xid are required | Values for ssl_3dsecure_value and ssl_xid are required. |
| 5081 | Value for ssl_xid is required | Value for ssl_xid is required. |
| 5083 | Invalid DBA name | The DBA name cannot contain special characters and based on the DBA prefix setup for your terminal, this value cannot exceed 21 , 17 or 12 characters long. |
| 5085 | Invalid Token | The token supplied in the authorization request appears to be invalid. |
| 5086 | Invalid card information | The card information supplied in the authorization request appears to be invalid. You cannot provide both token and card number for processing. |
| 5087 | Transaction currency is not allowed for this terminal | Transaction currency is not allowed for this terminal. You must be setup with Multi-Currency to specify a transaction currency. |
| 5088 | Transaction currency is not allowed for this Card Type | In order to process Multi-Currency you must use either a Visa or a MasterCard, you can also process this card type in the merchant local currency. |
| 5089 | Invalid Transaction Currency | The transaction currency sent is not correct. Please provide the correct 3-digit ISO code. |
| 5090 | Invalid BIN Override Value | Invalid BIN Override Value. |
| 5091 | Invalid Amount | The amount exceeds the original transaction amount. |
| 5092 | Invalid country code | Invalid country code. |
| 5093 | Transaction Time Exceeded | Transaction has timed out, you may retry at later time. |
| 5094 | Invalid Travel information | The travel departure or completion dates specified are not valid. Dates should be formatted as MM/DD/YYYY and cannot be in the past. |
| 5095 | Invalid Search Criteria | Too many search criteria were entered for this query. Modify the search and try again |
| 5096 | Invalid Transaction Currency | The currency sent doesn't match the original transaction currency. |
| 5097 | Missing Travel Information | The Departure Date and the Completion Date must be sent together. |
| 5098 | Invalid Transaction Currency | The transaction currency sent is not supported for this terminal. |
| 5099 | Invalid Search Date | Search dates must be formatted as MM/DD/YYYY or MM/DD/YYYY hh:mm:ss AM/PM, the end date must be greater than the start date and the range cannot be greater than 31 days. |
| 5100 | Account Closed | This account has been closed by Account Updater |
| 5101 | MICR/Image Data is not allowed for this terminal | MICR read or check image is not allowed for this terminal. Your terminal must be setup for ECS Paper Check. |
| 5102 | Keyed Check is not allowed for this terminal | Key entered check is not allowed for this terminal. Your terminal must be setup for ACH ECheck. |
| 5103 | Invalid bank account type value | The value for the check type (ssl_bank_account_type) field should be 1 Numeric Character only. Valid values are: 0 for Personal, 1 for Business. |
| 5104 | Invalid agreement indicator value | The value for the agreement indicator (ssl_agree) field should be 1 Numeric Character only. Valid values are: 1 for Agree, 0 for Do not agree. |
| 5105 | Invalid Bank Account Number | The bank account number supplied in the authorization request appears to be invalid. The bank account number must numeric and up to 16 characters long. |
| 5106 | Invalid Bank Routing Number | The bank routing number supplied in the authorization request appears to be invalid. The bank routing number must be numeric fixed value of 9 characters. |
| 5107 | Invalid Check Number | The Check number supplied in the authorization request appears to be invalid. The check number must be numeric |
| 5108 | Missing check holder information | The check information supplied in the request appears to be missing. You must provide first and last names for a personal check or a company name for a business check. |
| 5121 | Invalid Mobile indicator | The mobile indicator appears to be missing or invalid |
| 5122 | Invalid Merchant IP Address | The IP Address appears to be missing or invalid. |
| 5123 | Email is not setup for this terminal | Email is not setup for this terminal. You must enable the email options under the email setup form. |
| 5125 | Invalid POS, entry mode and card data combination | POS entry and entry mode combination is invalid for this transaction. |
| 5126 | Invalid mobile source | Invalid mobile source. |
| 5130 | EMV processing is not allowed for this card type. | You can process this card type swiped or keyed. |
| 5131 | Swiped without fallback is not allowed | Chip read must fail before fallback to swipe is allowed. You must attempt to insert card first |
| 5132 | Signature is not allowed for this card | Card verification method for this card does not require a signature |
| 5133 | Invalid Card Type | Transaction not supported with this card type. |
| 5135 | Invalid Search Transaction Type | Transaction type provided in the request is not valid. Valid values are: SALE, VOID, FORCE... |
| 5136 | Invalid Search Amount | The amount supplied in the search appears to be invalid. All amounts must be formatted correctly and max amount must be greater than the min amount if supplied. |
| 5137 | Invalid Search Card Type | The card type supplied in the search appears to be invalid. Valid values are: CREDITCARD, DEBITCARD... |
| 5138 | Invalid Search Card Brand | The card brand supplied in the search appears to be invalid. Valid values are: VISA, MC, JCB, DISC, AMEX... |
| 6001 | Manual Transaction Declined | Transaction request was unable to be completed. |
| 6002 | Declined: Invalid Card | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6003 | Declined: Pick up Card | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6004 | Declined: Amount Error | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6005 | Declined: Appl. Type Error | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6006 | Declined | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6007 | Declined: Help | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6008 | Declined: Req. Exceeds Bal. | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6009 | Declined: Expired Card | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6010 | Declined: Incorrect PIN | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options |
| 6011 | Declined: Invalid Term ID | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6012 | Declined: Invalid Term ID 1 | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6013 | Declined: Invalid Term ID 2 | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6014 | Declined: Invalid Void Data | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6015 | Declined: Must Settle MMDD | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6016 | Declined: Not On File | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6017 | Declined: Record Not Found | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6018 | Declined: Serv Not Allowed | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6019 | Declined: Seq Err Pls Call | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6020 | Declined: Call Auth Center | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6021 | Declined: Call Ref | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6022 | Declined: CVV2 | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6023 | Declined: Please RetryXXXX | This transaction request has not been approved. You may elect to use another form of payment to complete this transaction or contact customer service for additional options. |
| 6024 | Card Already Active | The Gift Card is already active. |
| 6025 | Request Exceeds Balance | Transaction amount exceeds the Gift Card balance amount. |
| 6026 | Cannot Load The Amount Specified | Cannot Load The Amount Specified. |
| 6027 | Card Not Activated | The Gift Card Is Not Activated. |
| 6028 | Card Cannot Be Reloaded | The Gift Card Cannot Be Reloaded. |
| 6029 | Declined: Invalid Reg Key | Invalid Reg Key. |
| 6030 | Declined: Invalid Packet | Invalid Packet. |
| 6031 | Declined: Invalid LRC I | Invalid LRC. |
| 6032 | Declined: Invalid Response | Invalid Response. |
| 6033 | Declined: Invalid LRC in Response | Invalid LRC in Response |
| 6034 | Declined: Invalid Record Number in Response | Invalid Record Number in Response. |
| 6038 | System is Temporarily Unavailable | It appears that the system is temporarily unavailable. Please try your transaction again in a few minutes or contact the merchant you are trying to order from for further assistance. We apologize for this inconvenience. |
| 6042 | Invalid Request Format | XML request is not well-formed or request is incomplete. |
| 7005 | Invalid Token Request | The information supplied in the request is invalid. A token cannot be added unless one has been requested. |