Our new Terms of Service covers the basic legal terms applicable to all of our services. It contains many of the same or similar provisions as our old Terms of Service, however, we made several key changes that we wanted to call out specifically:
Our new Merchant Agreement incorporates many of the provisions from our old Organizer Terms of Service relating to payment, refunds, chargebacks and other paid event specific items. However, we have made significant changes in order to make sure we adhere to the requirements of our payment processing partners and the various credit card and other payment frameworks in which we have to participate in order to process transactions on behalf of organizers. We encourage our users who are organizers of events with paid tickets to read the new Merchant Agreement in its entirety.
We have created these minimum requirements that we expect organizers to adhere to with respect to paid tickets that they have sold through our services. If you are an attendee, this policy, read along with the organizer refund policy to which you agreed for a given event, will help you understand your rights in case of a dispute. If you are an organizer, we expect that you can meet these very basic requirements.
We took the language in our old Terms of Service (Section 7.3) about the Digital Millennium Copyright Act of 1998 and spun it out into a new more functional policy that explains step by step how someone can ask to have content removed from our services if they believe in good faith that it is infringing their copyright or trademark rights. This policy may be applicable to both users and non-users. Following the steps laid out in it will be the most efficient and quickest way to lodge a complaint about materials on our services that you believe infringe your copyright or trademark rights.
These programs are only applicable to a small subset of users because we broke them apart separately and included references to them near the product feature that they cover rather than in our other more generally applicable policies. They are essentially the same as the equivalent terms that were in our old Terms of Service.